Usage & Billing — the simple version
CRM access is free. Anything that creates a vendor cost is billed to you if you enable/use it.
Bottom line
Your CRM sub-account is $0/month. If you turn ON usage-based services (calls, SMS, email sending, AI features) or paid third-party apps, you will be billed for those costs. If you keep them OFF, you stay at $0.
Included at $0
- Contacts, tags, custom fields
- Pipelines, opportunities, tasks
- Calendar and appointment tracking
- Notes, basic tracking, internal organization
- One sub-account per user
Billable when enabled/used
- Phone calls (inbound/outbound), voicemail drops
- SMS/MMS
- Email sending services
- AI tools and automation features with usage fees
- Paid third-party apps (Zapier/Make/etc.)
- Any vendor pass-through costs + applicable taxes
How to keep it at $0
- Do not connect phone/SMS/email providers until you’re ready.
- Leave usage channels OFF inside Settings.
- Only enable what you will actually use.
- If you don’t recognize a charge, contact support immediately.
This page is a plain-English summary. Your actual billing depends on what you enable and your vendor’s current rates.
Contact Support